Originally Posted by
brad9696
I had a similar last week going GOT-> AMS -> MSP. Delayed by a bag match issue (about 1.5 hrs) on a KLM operated GOT-> AMS DL codeshare. Delay caused mis-connect in AMS to the AMS->MSP flight. That was last flight out - so I had to stay overnight in AMS. KLM gave 10 Euro meals, and 50 Euro flight credit but no hotel voucher. Wrote Delta CS to complain, and asked for reimbursement for my hotel (159 Euro). They promptly said they would reimburse for hotel and added 23,000 Skymiles (23 ?) for my trouble.
As always when asking for compensation, be polite, concise in your letter/e-mail and request specifically what you want.
May I ask if you were in Y or J? I wonder if the strict EU rules cover a bag mismatch issue, somehow. It certainly wasn't YOUR fault!