Originally Posted by
GM at Andaz 5th Avenue
Hello Flyertalk friends,
Wishing you all a very Happy Holidays!
There has been much discussion about which suite is used for the Diamond Suite upgrade certificates. I wanted to take a moment to clarify this.
We currently offer either one of the following - an upgrade to an Andaz Large Loft which is an open plan 675 sq foot loft or an Andaz Suite which range in size between 519 and 612 sq feet. The Andaz Suites have only just opened. This is why we only initially offered the Andaz Large Loft. Some guests prefer the 12 foot ceilings and more open plan style of the Large Loft and some prefer the suite with the door between the lounge area and the bedroom. You can make your preference at time of reservation.
The reason why some of you were upgraded further to a Splash Suite was because of a lack of availability of Large Lofts. This was simply 'luck of the draw.' The Splash Suites are not eligible suites for the Diamond Suite upgrade certificates.
I hope this clarifies the matter, Please don't hesitate to let me know if you have any questions.
Warm regards,
Jonathan
Jonathan,
I just applied one of my Diamond suite upgrades to a reservation and was told that Andaz 5th only offers the Andaz Loft as an upgrade. The Andaz Suite is not an option. I even mentioned that you were the one who announced that there were options. It is disappointing that we are told something here and it is not being upheld by your hotel...