Originally Posted by
nystateofmind
Just had a R/T JFK-DCA and I must say I might prefer the CRJ
JFK-DCA on a Pinnacle CR2, single flight attendant makes it through the cabin offering a full beverage selection, beer/wine for purchase, free peanuts/pretzels, and other snacks available for purchase
DCA-JFK on a Mesaba CR9, lead FA announces that due to short duration of flight the other FA will only be coming through the cabin with water. Not sure if the lead FA was lazy or what because outside of 2 beverage runs in F/C she was seated the entirety of the flight while the second FA had to refresh her bottle of water 3 or 4 times to make it through the cabin. In that time the second FA could have either offered a small snack or the two of them working together could have provided service to the entire cabin
1 FA can somehow serve 50 people with more service than 2 people serving less than twice that. Maybe I got unlucky, but that is unacceptable
Part of this is the FA. Part is the carrier (DL or the affiliate, depending who you believe) as to the service.
Overall, I find Pinnacle to be consistently a great crew. I have often emailed DL about great service on them. I've not flown Mesaba, so I can't say.
But, in defense, part of the "issue" is the altitude (which, BTW, it TOTALLY a US thing....I've seen BA FAs set up a cart and serve bevs in
literally 30 secs after take off (set up cart, 90 secs to first drink service starting).
Dave