ACORD, you should have been issued a "Onboard Compensation" voucher. They are stocked in the amenity kit stored on the aircraft. The voucher is filled out by you and the Incharge and then the Incharge submits it to the inflight department upon arrival back at base. The vouchers are numbered so you can follow up from your end if it is necessary.

The compensation criteria is as follows:

Seat: No recline; lumbar and/or leg-rest unservicable.

Personal Television: Unservicable (if equipped)

Audio or Reading Light: Unservicable.

Each of the above qualify you for your choice of a $100.00 travel voucher of 3,000 Aeroplan miles per unservicable item. Other items such are spillage and meal shortage have a different compensation levels.

So if you could not be relocated because of a full flight you should have received this voucher. It is worth a call or note to AC to seek it now. It would be convenient if you could also provide the fin number of the bird and, assuming the defect was written up in the maintenance log, they can verify your complaint quicker. Good luck!

Edited for errors, sorry.

[This message has been edited by A Flygirl (edited 12-02-2001).]