Originally Posted by
mvoight
Agreed. Plus, AA also charges non elites a premium if they want to sit in some seats. This isn' one of those things were there is an equipement change and the computer places me in another seat. In this case it would be the FA or GA telling me to move to a "less preferred" seat because the POS needs to also use my seat, when the policy says the POS is supposed to book 2 seats on the next available flight. That is, they have to book 2 together, not wait until they are on the plane and then offer to pay for the one I have selected, or have an FA/GA just give it to them for free.
OK, but I wonder how AA reconciles charging someone a premium with the statement that no seat assignment is guaranteed.
Bear in mind that the policy says nothing about seats being guaranteed unless they have a good reason to change them. Of course, simple customer service says that, but the policy doesn't.
We're in agreement about what should happen, and what AA should do, perhaps I'm just nit picking about the difference between what the policy actually says and what actual practice should be and in fact is.