FlyerTalk Forums - View Single Post - AA Overweight Passenger ("POS") Policy?
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Old Jan 8, 2011 | 9:37 am
  #89  
andyr
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Join Date: Jun 2002
Location: BOS
Programs: Free Agent! B6 Mosaic, AA 5MM LT Plat (EXP gone), SPG LT Plat, WN APlus, Hilton Diamond
Posts: 325
Originally Posted by zpaul
AA definately has an official concept of "a more valuable" seat. In my instance (upthread - full fare Y and all other legs in paid J and next to a POS on my flight) I was told at the time of reservation, check-in and in the AC that I had a "preferred" economy seat (12A) for my flight SCL-DFW.
AA has seats that are reserved for elites (which I think are called "preferred" seats), and exit seats, and seats that they sell for an additional charge (which may also be called "preferred" seats these days).

But on the Conditions of Carriage page here, AA says:

American does not guarantee to provide any particular seat on the aircraft.

However, rereading the POS policy, it does say that the other seat must be available "without downgrading or unseating another customer". So, for this situation, AA's policy doesn't allow moving people around to accommodate the POS (and my original reply was incorrect on this). For other situations, AA does reserve the right to reshuffle people, the obvious example being an equipment change, and the less obvious and more annoying example a change from say 757 to 767 back to 757, but you lose your favorite seat in the process.

What triggered my reply was mvoight's statement that "the FA has given the POS a free second seat, which is contrary to AA policy." A free second seat is not contrary to AA policy, if one can be found without "downgrading or unseating another customer". It is the "unseating another customer" that is contrary to AA policy, whether to a better or worse seat. A "free second seat" is only contrary to AA policy if there is no seat left on the aircraft, i.e. needing to VDB or IDB or (perhaps?) refusing a standby to make the seat available.

Last edited by andyr; Jan 8, 2011 at 9:49 am Reason: To make it clear that original reply was in error on moving people for POS
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