Originally Posted by
BoeingBoy
The street.com that the post you're talking about references just says "by the end of 2011". Sparrow-Hawk got closer with "by December".
How is end of 2011 and by December any different?? Last I checked, December is the end of 2011.
In any case, its great news that the Manila call center is going way. Now if other airlines like HA would follow, that would be even better.