FlyerTalk Forums - View Single Post - AA Overweight Passenger ("POS") Policy?
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Old Jan 7, 2011 | 2:16 pm
  #83  
cynicAAl
15 Years on Site
 
Join Date: Jan 2007
Location: Laguna Niguel, CA
Programs: AA PLT, 1.8mm
Posts: 6,988
Originally Posted by newyorkgeorge
Yes I agree with you. However, in reality the GA or FA are going to want you to move and its going to be something like 32E on an MD80. Yes, one could pull out the rules and say reseat the POS. But very likely there would not be two open seats and therefore the POS would be told he that he/she could not fly and would need to deplane. Needless to say, you are likely looking at quite a bit of drama and if the POS reacts badly well then it really gets ugly. Most people really would rather try to avoid "such a scene" at all costs.

Like I said, just a bunch of bad options.
No argument there. Given the potential for drama (ie, lawsuits), I'm guessing FAs and GAs have been trained on these procedures. I would have no problem escalating to a higher decision maker if FA/GA are trying to inconvenience me by taking the easy way out. Once they realize you're serious and not likely to back down, I'm thinking they'll eventually do the right thing.
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