Originally Posted by
fireworksboy
Wirelessly posted (BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/104)
If they never have to honor an mistakenly low rate, where's their incentive to run an efficient website / rate structure? I may be alone here but if the company I work for was put in this position (and we have been) we've honored the rate. We do it because we put the price out there, the customer didn't invent it out of thin air.
It actual shows us where are weaknesses are and allows us to address them. Jsut my two cents.
You are certainly not alone. I totally agree with you, and this thread for me reiterates why error rates should be honoured. I mean, why would a $19.90 rate be an error but a $99 one not? Why respect one but not the other? And for that matter, even taking the $19.90 price in isolation, IHG properties in the UK recently had a promotion where, in celebration of their being the official hotel company for the London 2012 olympics, they were offering rates of £20.12, so why is it so far-fetched that the hotel had some sort of special promotion going on?
Accountability is the only way to keep businesses honest. The law where I live says that if an item is marked with a certain price, a store is not allowed to charge more. I see no reason why a hotel company shouldn't be held to the same high standard.