Originally Posted by
planemechanic
I always laugh at these outragous "suggestions" from those inside the industry.
You actually think we should pay you EXTRA MONEY for POOR SERVICE???
Where is that "rolling on the floor busting a gut laughing" emoticon when you need it. How ridiculous.
Here is a "suggestion" of a more realistic tipping structure:
Service is terrible = 0% and talk with a manager and tell him you expect him to comp the meal.
Service is poor = 0% and talk to the manager and tell him you are an unhappy customer who may not be back. If he argues with you tell him all of the friends you will tell about your experience.
Service is average =0%
Service is good = 0-5%
Service is outstanding = 5-10%
That will encourage good service and also encourage bad workers to exit the business. If enough managers get the speech they will also be encouraged to address the industry wide problems of low pay and poor service.
I'm with you on this, but I am a little more lenient - I am fine with tipping a bit more for good or excellent service, but agree totally that there is no way I am tipping 10% for poor service. And I have worked in the bar and restaurant industry. By giving the server money for poor service (and I have said above, that doesn't include quality of the food, just the service from the server) you are telling them that is ok - if anyone else underperforms at work, delivers poor product, do the employers give them a pat on the back and a big bonus - not anywhere I have worked! If they don't like losing 8%, then get with the program and do a better job, it isn't rocket science to come to that conclusion.
As I have said before, if it is simple for me to make a complaint to management, I will. But I also know how busy places can be e.g. on Saturday nights, and I am not going to make my experience even worse by spending a large amount of additional time waiting for a manager. In those scenarios, a 0% tip speaks volumes. Incidently, if I do tell the manager that the server's performance is terrible, the manager says 'we are very sorry, this $6 glass of wine is on the house' should I then leave my server a tip? My assumption is that the $6 glass comes out of their tips / wage, as punishment for being sucky. Why on earth would I then essentially pay for that wine, and more, given I have still had terrible service?