I and several friends are going to be in MUC for an overnight next week. Several months ago, I booked three rooms at the Ren MUC because they could be had for 20,000 points each on pointsavers. As the rack rate at the time was 284 Euro per room, this was a significant value.

This morning I woke up to find that one of my 20,000 point rooms had been canceled and rebooked using my Visa anniversary cat1-5 certificate that was on my account. As I can use that cat1-5 certificate at a property charging 25,000 points (and plan to in CLE next month), this results in lost value to me. While 5,000 points is certainly not that big of a deal, I like to think I can stretch the value of that cert a little farther.

I plan on calling the plat line here in a bit to see if they will kindly reinstate my cert and use the 20,000 points as I had originally booked it, but I wanted to see if anyone else had this sort of thing happen to them or if I've missed some particular stipulation somewhere that says all certs must be used before points can be used.