]Flight/Origin-Destination: FLL-YUL
Date: Dec 31, 2010
Cabin: J
Status: Elite

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? None Available
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No Lounge
Was priority boarding offered (if applicable to your status) and efficient? No, there was only one agent boarding, the other was busy at the desk -- one person cut to the front of the line and was handled by the same agent but I'm not comfortable doing that.
If there was a delay, did the gate agent provide timely updates? We were on-time

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? We were on-time
Was the IFE activated on the ground? Yes but it was reset losing just as the ads were finishing and didn't work again until we were in the air.
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? n/a
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? No newspapers, menus were distributed but meal "orders" weren't taken until we were airborne where I was informed the menu was in error and there was only one choice of meal, no pancakes.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) No idea
How was the quality of all the meals? The omelette is pretty awful.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? No.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? n/a
Overall experience/any other comments


I missed the priority boarding and the choice of meal. The FA didn't really offer any explanation, claiming the menu was in error