I just stayed at the Four Points Harrisburg this past Friday (4/5/02). I got an entertainment rate that worked out to $80 although the “rack rate” is $145, so it seems to me the rate should have been $72.50.

The hotel is an older rather unattractive brick property. . I was upgraded to one of their Deluxe Jacuzzi suites without asking. I was not offered a choice of Platinum amenity, but on checkout I discovered they had simply put me down for “the points”. The staff were all pleasant, friendly and 19 years old.

The Suite was one large room the size of two regular rooms. There was a couch, a couple of chairs, and a large two person Jacuzzi complete with steps located in the bedroom. The decor was ok and the bed was reasonable. The room had a view of the lobby atrium and was very noisy. My room was an end room so the stairs were up against one of my walls - also very noisy.

We had room service for dinner… the price was right, but the food was pretty bad. An opened bottle of beer covered in plastic wrap, only one place setting, they forgot the salad… just not very good. We tried again for breakfast. How could I pass up the “healthy choice” at only $6.95 with no delivery charge? After all, how can you ruin half a grapefruit, yogurt with granola, coffee, orange juice, and a side of toast? Well… the grapefruit was a whole grapefruit cut sort of in half (not sectioned) but it was very tasty and the highlight of the meal. The yogurt was peach yogurt and the granola was a soft and chewy granola bar! The toast did see some heat… I’d say no more than 3 seconds worth. On check out I noticed they stuck me with a $1.95 delivery charge, but I let it slide (very un-me). So… do not try room service at this hotel!

Summary – Too bad Starwood does not have a good mid priced product like Hampton Inn or Hilton Garden Inn or Courtyard!