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Thread: Citi closed account because I followed their advice to stop duplicate payment
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Old Jan 5, 2011 | 10:43 pm
  #16  
outpaddling
 
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Originally Posted by biggestbopper
Don't email. Fax a letter to a big wheel at Citi HQ in NYC (be sure you get confirmation sheet) and send copy by mail. Pick out President or CEO by looking at Citi website ...
According to the recent comments on this older Consumerist article, I will have no success in getting a reply from a big wheel at Citi.

http://consumerist.com/2007/06/conta...am-rhodes.html

I have asked our Citibank Branch Manager today to contact Corporate on my behalf. She wanted copies of the letter closing our account and the link to my thread here at FT describing the fiasco. We'll see.
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