Originally Posted by
vasantn
If the words "Executive Platinum Desk" precede the agent's name, you have reached the EXP Desk. If the reverse, you have not. That is because the regular agents' recorded greetings do not have said words recorded as part of their greeting, and they have to tack them on verbally at the end.
AWESOME tip. Really appreciate it.
Would much rather hang up immediately (as in "I'm sorry, somebody just walked in my office, I'll have to call later") rather than wasting the time with multiple calls (explain situation, get a sense that the other person is clueless, hang up and repeat).