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Thread: Is BA really not responsible for lack of communication?
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Old Jan 5, 2011 | 5:54 am
  #10  
HIDDY
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Join Date: Aug 2006
Location: Argentina
Posts: 40,867
Originally Posted by B747-437B
BA have no obligation to compensate you for the value of the new ticket. Yes, it is not in the spirit of EU 261/2004 but it is consistent with the letter of the law.

They do however have the obligation to refund your unused original ticket - award miles in this case - due to the cancelled flight. Have they declined to do that as well?
That would be my interpretation as well.....rather unfair but BA do seem to be sticking to the rules nowadays and I suppose you can't blame them.

As for DYKWIA situation. I suspect BA will tell you that they had the obligation to get you to your destination. As you didn't hang about long enough to find out then they don't owe you anything. What happened to the other passengers from the flight? Were they just dumped in DUB and left to fend for themselves?
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