Originally Posted by
stimpy
I really don't know what could develop. I'm not based in the UK and can't see any way to take this to court without actually burning way more than 267 quid worth of calories. BA has refused me and I don't see any reasonable recourse. Since you are out way more than I am, maybe you will find it worth your time to lodge a claim. If you want to combine mine with yours to add weight, send me a PM and we'll do it. I'll be in London tomorrow if there is anything I can do while there.
You can file your claim online. BA will almost certainly not defend if it goes to a full hearing but may let it run to a hearing if they see that your address particulars are outside the UK. Do you have a UK address you could use? The court fee for a small amount of claim is not that much.
The problem with BA is that few staff seem empowered to make decisions which will cost money. BA are not alone in this but seem to have designed a uniquely Kafkaesque organisational structure which positively frustrates escalation to someone empowered to deal with your issue properly. The chances are said people are also in very short supply after a major issue.