Originally Posted by J4excellence

So I finally found some phone numbers: The Delta/KLM/Airfrance baggage department here in the US is 1-800-325-8224. They hung up on me a couple times after all the introductory menu options were entered, but on the third try I was able to leave a message for them to call me back in 30 minutes. Surprise! They did call back. The agent told me that she was Delta/KLM and that the bag was handed over to Airfrance in Paris, so she didn't know anything about it. She did, however give me the number for the Airfrance Baggage department: 1-800-873-2247. A call to them late at night resulted in a message indicating they don't open until 9:00 am Eastern US time. So I got up at 6:00 Pacific time and tried to call them. The phone went to a pre-recording indicating that due to extremely high call volumes, Airfrance is not answering the phone at this time.

Nice operation. When people really need help and clarification, Airfrance cuts back on service. Does this mean they offer better service when very few people are travelling? The inability to reach them speaks volumes about their management perspective. It won't happen again. We won't give them a chance.