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Thread: Is BA really not responsible for lack of communication?
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Old Jan 5, 2011 | 12:54 am
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Land-of-Miles
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Originally Posted by stimpy
During the snow chaos, like a lot of people I had some flights cancelled. This was an award trip so I could not rebook online. And I could not get through by telephone. So I had no choice but to purchase a new ticket. BA today just refused my request for compensation on the new ticket (267 pounds).

I'm not asking for compensation due to the snow. I'm asking for compensation due to BA's lack of ability to staff their phones adequately. It was impossible to get through to rebook the cancelled flights. So I had no choice. Do I have a case? Does this fall under EU rules?
It seems to me that BA has not met the EU regs either by accident or design by failing to have the capacity to assist all those needing rebooking.

I find a County Court summons concentrates the minds of organisations which want to try to shirk their responsibilities and has worked well for me in similar situations in the past YMMV.
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