FlyerTalk Forums - View Single Post - Is BA really not responsible for lack of communication?
Thread: Is BA really not responsible for lack of communication?
View Single Post
Old Jan 4, 2011 | 10:51 pm
  #1  
stimpy
FlyerTalk Evangelist
25 Years on Site
 
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,337
Is BA really not responsible for lack of communication?
During the snow chaos, like a lot of people I had some flights cancelled. This was an award trip so I could not rebook online. And I could not get through by telephone. So I had no choice but to purchase a new ticket. BA today just refused my request for compensation on the new ticket (267 pounds).

I'm not asking for compensation due to the snow. I'm asking for compensation due to BA's lack of ability to staff their phones adequately. It was impossible to get through to rebook the cancelled flights. So I had no choice. Do I have a case? Does this fall under EU rules?
stimpy is offline  
Reply