FlyerTalk Forums - View Single Post - Southwest Check-In Online Error (Flagged)
Old Jan 4, 2011 | 12:13 am
  #6  
pc95
 
Join Date: Jan 2011
Posts: 27
Originally Posted by mustang93
PC do you have a common name? maybe that can be the problem.
No, my name is pretty uncommon I'd say. The fact that I omitted my middle name and had neither a problem with a subsequent reservation nor TSA has led me to believe that it was my mistake to give more information in the first place. These stupid security calls are inane and cause nothing but inconvenience, discomfort, and hassle. Not to mention they are ineffective. How many articles since the "stepped security" have you seen in print or media bemoaning yet another missed contraband. Thanks to trying to follow Southwest directions I now will have a guaranteed middle seat in the back of the plance and leg-room sacrificed for carry-ons despite making the time for a 24hr prior online check-in. The customer at Southwest was what really failed here. They are clueless and incompetent. 1/2 of the telephone reps were callous to boot. I'll make sure to pay some other airline who at least knows how to setup their own database rules and modifications

And while I'm ranting, Southwest's new flight status page has completely regressed. It no longer estimates times dep/arrival times - a dumb-founding lack of information. Have to resort to http://flightaware.com
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