Join Date: Feb 2000
Location: San Francisco (Marin County), CA
Programs: UA Global Services, AA Lifetime ExecPlat, LH HON Circle, SQ PPS Solitaire, Hyatt Courtesy Card
Posts: 3,002
I'm very surprised to hear that. I've stayed at the Swan or Dolphin at least 20 times, and have never had a bad experience. I actually tend to prefer the Swan for its slightly better Epcot proximity and the best sushi in Florida at Kimono's.
Sorry you had a bad room - I can say that I never, ever have at this property and I hope this is an outlier.