Flight/Origin-Destination: AC138 (YVR - YOW)
Date: 1-Jan-2011
Cabin: J
Status: E

Pre-Departure
Was check in quick and efficient? Yes, at YCD
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Usual offerings at the YVR MLL. It might be time to try something new.
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates? N/A

On-board - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Yes
Was the IFE activated on the ground? Mine wasn't working, but otherwise it was activated.
Was a pre-departure beverage offered on the ground? Yes.
Did crew offer to hang your jacket? Yes.
Were newspapers & menus distributed and meal orders taken? Newspapers and menus distributed on the ground. Orders were taken shortly after seatbelt sign was turned off.
Did crew offer a hot towel prior to the meal service? No, but it was offered after the meal service which was more appreciated!
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) It was quite efficient. I always had either a full glass, or meal/snack being served. I didn't wait for anything!
How was the quality of all the meals? I enjoyed the pasta (again).
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Both wine and bread were topped up.

Post departure:
If you have checked baggage, did it arrive within reasonable period of time? Not really, it seemed unusually slow at YOW. Priority-tagged bags took even longer.

Overall experience/any other comments:
Crew were friendly and helpful.