Join Date: Oct 2005
Location: United Arab Emirates & Arizona, USA
Programs: UA MM/1P, EK Au, QR, TK, Marriott Life Ti, Hilton Dia, IC Dia, Hyatt Glob, Accor Pt, Shangri-La
Posts: 4,526
I agree with you, for an upscale/luxury hotel to exhibit such indifference to guests is unacceptable. They could have been more proactive in any number of ways.
Then again, this indifference seems to typify the service at most Ws.