Originally Posted by jetBlueNYFL

It seems that a dissatisfied customer tells 100 people, while a satisfied customer only tells 1, if that. I feel the need to applaud El Al here on FlyerTalk. Almost forgot about this thread, but I had the issue resolved in late October (only a mere ~7 months after my flight). As expected, AA did nothing. I dug up a business card of a contact at El Al and she had my email routed accordingly. After about two weeks, I heard back that the issue had been resolved and a few days later, the miles were all properly posted in AA. It's sad this could not get done through El Al's web site or over the phone, but I am happy. So, thank you, El Al! ^