FlyerTalk Forums - View Single Post - BA164 stuck in TLV due to technical issues

Jan 2, 2011 | 2:42 pm

#112

jonnye

Join Date: Jun 2001

Location: London, UK / (TLV), Israel

Programs: BA Gold (GGL/GfL), *A Gold - SAS, SkyTeam E+ (AF), IHG Diamond AMB, HH Diamond, Sixt PL, GE/TSA Pre

Posts: 1,664

Quote:

Originally Posted by frb98mf

Jonnye

Good luck getting a prompt customer-orientated response from BA Israel... I emailed them 2 weeks ago to to ask politely why I wasn't invited to the Hilton sushi lunch despite my EC*G and giving them $100k of business a year, as I had been hoping to use the opportunity to chat to them about a potential $1m pa of flights I need to sort out for a client just for the LHR-TLV route.

I got a one-liner saying "we invited a segmented group of customers" and I wasn't in it. No response to the offer of $1m of revenue.

Am off to see LY and see if they want the client's business instead. I'll be moving my own flying over too if so, of course. That sushi is looking pretty expensive for BA just now.

This aint going to BA Israel!

I always use UK, remember this is 'Customer Relations' it can be used by anyone even people who aren't part of BAEC.

I previously had a nightmare story on a flight to JFK from LHR where BA Israel didn't give me the time of day and UK refunded me 50% of my journey in addition to 50k miles (...it was that bad of a journey).

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