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Thread: Property has not auto posted a stay since April
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Old Jan 2, 2011 | 11:43 am
  #7  
luxury
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Join Date: Dec 2003
Location: YVR
Programs: Hilton*D, Marriott*LG, Hyatt*G
Posts: 6,267
I had this issue with the Hyatt Regency Vancouver. After lots of back and forth between GP and the hotel, with eachother blaming the other party, and after escalating the issue to the GM of the hotel, we found the rate plan I was booking was improperly coded by the hotel. This was the issue with my stays posting automatically. This process took about 6 months to resolve.
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