Originally Posted by
yashan
I tried this last week for flights taken over the 2010 Thanksgiving weekend. I had confirmation numbers and ticket numbers handy but was told that the information had been archived and could not be accessed. The CSR said there was nothing she could do. I called again and spoke to someone else who gave a similar response.
YMMV.
I needed a receipt/itinerary to file a lost item insurance claim with Amex. Called SMS and they emailed me my intinerary (like you get as an email receipt when buying online). Had it before I could even say thank you go the agent.
Perhaps they archive at the end of each month or daily with a 30-day window. Anyone have info/facts on this?