Originally Posted by heathpack

Last Thursday (four days after the blizzard), one of my colleagues at work gets a call from her parents. They are at the airport in Boston trying to fly to a wedding in DC. Their JB flight has been cancelled and rebooked several times, they can't get through to JB on the phone, can't get information at the airport, can she go to the website and/or try to call from work to see if she can learn more? They are at their wit's end.