FlyerTalk Forums - View Single Post - BA164 stuck in TLV due to technical issues
Old Jan 1, 2011 | 10:04 am
  #98  
joshwex90
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Originally Posted by Smirnoff
But with all respect, DME passengers have bought a short-haul product, including crappy seats, crappy IFE, disco lights, a basic meal etc etc.

TLV passengers have bought a long haul product and a major part of that product offering is a comfortable lie-flat seat in CW (or a comfortable seat in WT+). Substituting this CW or WT+ seat for a CE seat represents a significant (especially for J passengers) loss of the service expected.

Your fare comparison above doesn't show LCA fares (and LCA is the closest shorthaul destination to TLV). A D fare to LCA is around half the D fare to TLV.

I would expect at least 50% fare reimbursement. More importantly, they shouldn't routinely be putting unsuitable shorthaul aircraft on the TLV route (let alone DXB).
(Bolding mine)

I agree 100%. But is it indeed routine? I thought this was an aberration and the reason it therefore warranted a thread.
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