At Alaska Airlines and Horizon Air, we extend our caring service to you and your belongings. We understand how important time is to you. That's why we're the first major U.S. airline with a Baggage Service Guarantee.

If your baggage is not at baggage claim within 20 minutes of your plane parking at the gate, you're entitled to a $20 Discount Code for use on a future Alaska Airlines or Horizon Air flight or 2,000 Alaska Airlines Mileage Plan bonus miles.

If we don't meet our 20 minute guarantee, simply see an Alaska Airlines or Horizon Air Customer Service Agent within 2 hours of your flight's arrival for your voucher.

http://www.alaskaair.com/as/www2/pro...-Guarantee.asp

You can also call 1-800-ALASKA-A[IR] (1-800-252-7522) press 0 for an agent