Originally Posted by
jetsetter
It is commicle the responses I am getting via Twitter DM with Delta. They aren't even reading what I am saying, and keep sending me to web pages that don't provide the solution I need.
I am tapping other airline connections in BOS to try to get someone local at Delta in BOS as well.
But I just imagine this would be an absolute nightmare for most travelers eg who don't spend as much time in the airport as there house
.
I think it might make a good media story or video just how inept Delta's official phone/Twitter channels are, perhaps also re other companies.
Again I have no doubt if I got a local person or red coat they could solve it but they absolutely can't leave their scripted procedures over the phone.
Sorry you are not getting the answers you want but I think it is pretty standard policy that claims for lost/damaged luggage need to be made in person within 24 hours of the loss/damage.
I would not expect the Twitter/phone reps to be willing to take the claim over the phone as that goes against the policy. I would be surprised if the person at the BOS baggage service office would be willing to take it over the phone either (if they even answer).