I have yet to recieve my 2nd 20k miles and now the 2nd years $49 fee is due. I have spoke with CSR at both Barclay and Frontier and at first they told me the miles were coming over and over. Then they generated a "ticket" and sent emails to people. They promised I would receive some sort of response within 48 hours each time. I never received a response. A few days ago I called Frontier Early Returns for a final try (keep in mind it has been over a year now). They told me the same thing, they would generate a "ticket" (a complaint) and send an email and I should hear something within 3 days. I explained that that was not going to be acceptable and that the only thing I would accept is that I receive the 20k miles on this phone call. I met all the requirements specified in the offer and I shouldn't have had to make as many calls and inquiries as I had. I would either get the miles or I would cancel the card and never fly Frontier again, nor would I book my ski club on any trips again. She was very understanding, but powerless to do anything except send and email. Yesterday however she called me back and told me that she had determined that in orderto recieve the offer I had to apply for the card on-line and theat I had applied in the airport, which is just not true. I can't recall if I applied on-line or over the phone, but I definitly did not apply in an airport. I fI applied over the phone I would have been very specific about the details of the offer and they should have told me that I would not qualifiy that way. That was all she could do, so I called Barclay's and cancelled the card. I tried to get my original $49 fee back which would have squared things in my mind, but no go there.