I sent an email through the website and I also faxed and sent a letter through planetfeedback.com yesterday. I received this email this morning-


<<Thank you for taking the time to contact the Starwood Customer Service
Department concerning your recent stay at the W Seattle Hotel.

I have opened a Corporate Services File and have forwarded it to the hotel's
General Manager on your behalf. He will fully investigate the matter you
have brought to our attention and contact you within the next 10 days.

Should you have any further queries, please do not hesitate to contact us at
1800-328 6242 quoting the above file number.

Best regards,

Brenda Cronin
Specialist, Customer Services Department
Starwood Hotels & Resorts Worldwide

www.starwood.com

Starwood Preferred Guest, winner of 9 prestigious 2000 Freddie Awards,
including Best Customer Service and Program of the Year for the 2nd
consecutive year.>>

I'll keep you informed as I get more information. Thank you for your concern guys!

------------------


[This message has been edited by sharptalk (edited 12-14-2001).]