Originally Posted by
travelismylife
"She said it doesn't matter". Real nice. Gotta love that kind of customer service. The csr was either seriously misinformed or a lunatic. Or both.
When she said that, I could have said something but I didn't really want to bother arguing with her. Esp if they were all told that no cancellations after Dec 15 and stuff like that. But still she could have be more diplomatic.