Originally Posted by
modern
FYI AmEx called me the SAME DAY the fraud charges started, not 4 days later. The pain in the ... is all the monthly stuff I have billed to the card and now have to change the numbers, and update my Amazon, etc. Why can't they build in microchips or something to prevent this, can't be that hard to do.
Same thing happened to me, so I sympathize. I don't think Chase is less diligent about fraud than any other bank. If anything, Chase is overly cautious, calling me too often to question legitimate transactions. Amex may be better; I don't know. It is nice that Chase does hustle getting a new card in the customer's hand—though it can never be fast enough. I keep a list of the merchants who have my card on file, so I was quickly able to update my new card number, once I got it. Not sure if a microchip will help much or for long. Those too can be spoofed.