If they are playing Chatty Cathy, it might be useful to collect data:
I/My Son/My Daughter/Grandson/Nephew (choose one) wants to join the TSA
1) how long have you worked for the TSA
2) do you like the job?
3) How much of training did they give you? Just once?
4) What did you do before you joined TSA?
5) Do you plan to retire with the 'company'? (or Do you plan to do this for the rest of your life?)

[etc]
Perfectly normal questions, but the answers could be educational.