tfong007, I'm assuming that the hotel refused to take responsibility for the error while you were there?

I would report this to Corporate Services. You can contact them by calling 1-800-328-6242 if you are in the U.S. or Canada. Outside this area, call the Account Services Center closest to you (the number is on the reverse of your card) and ask to be transferred to Corporate Services. You may also send an e-mail to Corporate Services by accessing whichever branded web site is appropriate and clicking on 'Contact Us'. Your information will be forwarded to them. Please give as many details as possible as well as a way for them to contact you. Letters may be either mailed or faxed to the following address or fax numbers:

Starwood Corporate Services
Post Office Box 141609
Austin, Texas 78714-1609

Fax numbers: 512-835-9374 or 512-835-4417

Best regards,

William R. Sanders
Specialist, E-Communications Department
Starwood Hotels & Resorts Worldwide

[email protected]