Originally Posted by
soco
The nature of industrial relations and capability of staff to use their own initiative (as opposed to being forced to follow fixed directives) is always going to be better in a smaller company (Icelandair flies to 25 destinations in 12 countries, BA to 370 destinations etc).
But at least their LHR to KEF flight of 3 hours in busniess has a proper business seat and in flight entertainment, some things can be learned from smaller airlines