Originally Posted by
Starwood Lurker II
Well I have contacted the property regarding the comments over at the thread and they are aware of the feedback provided by our members.
Let me quote some of the statements given to me.
"Although this policy is to encourage sustainability awareness by recycling plastic and is not a policy to impose any charges, the reality is our new "outside the box" policy has unintentionally created some negative responses for the property as well as to the brand."
The property has re-named the campaign as "Green Key Recycling Program" and every guest that checks in at the property will be provided a clear explanation on this program. They would add $1 per key recycling fee on the guest folio only if the keys are not returned at the end of the departure date.
If you like to contact the property for further enquiries, feel free to write to me.
Thank you.
[email protected]
Thyetus Lee | Online Forum Coordinator(AP)
Starwood Customer Contact Centre (AP) Pte Ltd
This looks more like a desperate attempt by the property to charge the customer. If they really want to go green to help save our environment then all they should do is give 100 star points to those who return the key. Even though 100 star points are very less they can do wonders to the property and as well as to the environment.
