I think Neal has confirmed that the fee was on his confirmation letter. As for the web site, I have submitted my two cents to the Internet Support Desk that I think it needs to be clarified better there even though there is a warning to contact the property for any extra fees. Other than that, if the Customer Care Associates do their part, there should be no issues concerning this situation.

Best regards,

William R. Sanders
Specialist, E-Communications Department
Starwood Hotels & Resorts Worldwide

[email protected]