Neal, I understand your sentiments. I was concerned that there may have been an error on our part for not making the charges clearly known up front. The issue you have is in the hands of this particular hotel, so it would not be appropriate for me to comment about their policies.

Best regards,

William R. Sanders
Specialist, E-Communications Department
Starwood Hotels & Resorts Worldwide

[email protected]

[This message has been edited by Starwood Lurker (edited 10-01-2001).]