Originally Posted by
channa
Giving $misek the benefit of the doubt (and I can't believe I'm doing this), perhaps this is an interim measure until they come up with something new. After all why pay Apollo licensing fees for a couple years if they're really working on a redesign as they say?
Also, the rumor I heard is that many of UA's UI systems will survive, but they'll be ported to SHARES as the back end. If that's the case, that's really all we care about. If the agents' lives are easier, our lives are easier dealing with them. After all they already have enough on their plate with upsells and shenanigans to worry about.
I don't understand how you feel CO upsells more than UA as UA upsells first, E+, and premier lines at security. While these may not be options that you get as a 1K it is something I see day in and day out work at the UA counter.
The system is only as good as the rules for rebooking. If I can only book you on one airline then no matter the system it will take longer.
Originally Posted by
sfogate
Yes and Yes.
Apollo is extremely expensive and the rumor is that the "new" airport system will appear more like the current UA's system but SHARES will be the back end.
I have heard shares is to survive too. I would assume that a lot of the CO mobile site features are tied to the shares system so it would be easier to use that system.
As someone that is just learning Fastair I have to say that it is extremely confusing to use. For every operation online there are 3 to 6 ways to do the operation. This makes it hard to learn to properly navigate through and learn the system. It seems like everytime I ask someone for help in doing a task at work I learn another way to do so basically I have learned nothing as everyone tells me differnet ways to do things. UGH!!
