Originally Posted by
benmaller
I'm looking to upgrade an award reservation at an RI to a two-bedroom using points. When I book online I don't see any options for upgraded rooms using points, MR told me to contact the hotel directly. The hotel told me they can upgrade day of arrival if available.
Is there any way to confirm the upgrade in advance using points? Has anyone had success with this?
I'm just guessing here, but it sounds a bit like the hotel thought you were requesting a free upgrade - and told you they'd do it if they could.
Did they definitely understand that you were trying to use and additional
5,000 points/night to confirm the upgrade now?