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Thread: Rumor: CO computer system to survive post-merger
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Old Dec 22, 2010 | 1:56 am
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channa
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Originally Posted by grahampros
Much of the bad IROP service on CO vs the realvietly good on UA goes direclty back to SHARES.
+1

You cannot underestimate the behavioral impact of these things. If it takes an agent 10 minutes to do a ticket reissue, they're going to be less inclined to rebook someone on something requiring a ticket reissue.

That said, I'm not surprised by this. While Apollo was clearly the superior system, it came with license fees, which I believe CO does not have with SHARES.

Honestly, this is looking more and more like the US-HP merger. US kept HP's SHARES system, HP's CEO, and US's name.
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