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Thread: Need advice on dealing with "denied boarding" on South African Airlways
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Old Dec 21, 2010 | 11:23 pm
  #12  
hrhmadonna
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Join Date: Aug 2006
Location: Kentucky
Programs: DL 2MM, DL Gold Medallion
Posts: 28
Originally Posted by SAAUSA
Hello Madonna,

Sorry to learn about the troubles you've experienced... If you don't mind, could you send us a short email with your details (booking number, flight details, etc.) so that we can follow up on this? It's not clear from your message where you flew in from or how you were ticketed, but we'd love to take a look at this to make sure it's handled properly.

You can send your email to [email protected].

Apart from this, hope your trip was a great success...

Regards,
SAA North America
Dear SAAUSA:
On December 10, I emailed the requested details RE: denied boarding November 28, 2010 SA #40 JNB to VFA.

Still hoping for a reply. Please advise if I should re-send. We truly believe we were the unfortunate victim of problems with SAA's "new system" and a consistent lack of customer service at JNB.
Thank you for looking into this incident.
Regards,
Madonna
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