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Thread: cancelled flight - not rebooked because of "third agent"
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Old Dec 21, 2010 | 9:16 pm
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u2fan
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Originally Posted by Emeraldcity
Nope, I have seen that happen first hand. I will ALWAYS book direct through the airline after seeing a weather related cancellation while flying on American.
Person after person were told to contact their booking agent for rebooking, American wouldn't do it. Fortunately I had booked direct on American and they rebooked me straight away. But it left a ton of people clammering for there cell phones to call expedia, Orbitz or whoever they used for the original ticket.

Quite a sight........
Exactly !!

However I agree partially with the others. Expedia is responsible for the rebooking, but it is not as if Delta is not allowed to. The agent was probably taking care of DL passengers who booked thru DL and left the Expedia passengers for Expedia. Another time, the agent may have handled it differently.

BTW, this is not necessarily bad. I am assuming the flight canceled because of the weather - and the other flights were booked. DL would keep the passenger on DL, whereas Expedia could look for another carrier.
Last edited by u2fan; Dec 21, 2010 at 9:24 pm
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