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Thread: cancelled flight - not rebooked because of "third agent"
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Old Dec 21, 2010 | 7:35 pm
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Emeraldcity
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Nope, I have seen that happen first hand. I will ALWAYS book direct through the airline after seeing a weather related cancellation while flying on American.
Person after person were told to contact their booking agent for rebooking, American wouldn't do it. Fortunately I had booked direct on American and they rebooked me straight away. But it left a ton of people clammering for there cell phones to call expedia, Orbitz or whoever they used for the original ticket.

Quite a sight........
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