Originally Posted by
Starwood Lurker
. . . the hotel is allowed to make that decision or even to rescind it if enough people complain about it when they are checking out.
I agree. It's property-specific and that property's owners will decide if it is worth the cost of additional manpower to process the increased number of check-outs (that is if they wish to also not have complaints of slowness of check-out) or the loss of revenue due to customers deciding they want a property with an "express" check-out.
Happy Holidays to you and your family. And thanks for all you do for SPG and for this forum.