FlyerTalk Forums - View Single Post - SPG properties charging for unreturned room keys?
Old Dec 21, 2010 | 4:20 pm
  #86  
controller1
30 Countries Visited
2M
15 Years on Site
 
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hyatt Explorist; MVC Chairman
Posts: 6,181
Originally Posted by Starwood Lurker
Personally, I wouldn't stand in line either. I'd just walk up to the desk, wave the card to get someone's attention, set it behind the counter, and go about my day.

Of course, it would be easier on everyone if there was just a locked drop box in the lobby to return these things.
I agree, but the post made by cmsteele62 now states the property is charging this as a "deposit" on your final bill which requires going to the front desk and handing the key to an agent to get the deposit removed from your bill.
controller1 is offline